Mailpilot support
Email us at support@trymailpilot.com. We answer within one business day (Monday to Friday, 09:00–17:00 CET). Tell us your store’s myshopify.com address and, if it’s about one email, its subject.
Common questions
How do I start?
Install the app from the Shopify App Store. A short setup guide (about 3 minutes) fills in your brand, your sender and your address, and turns on the automatic emails you choose. Nothing goes out until you say yes.
What does it cost?
$10 every 30 days, and the first 14 days of the plan are free. Emails are paid from a balance you add to, like a phone card, also during the free days: 1,000 emails = $0.15, which is what sending them costs us. Emails that bounce count as sent. Emails we never send cost nothing. Add $30, $50 or $100, or any amount from $10. Your contacts are never billed. Every charge is on your Shopify bill.
Why are my emails not sending yet?
Home shows the reason at the top, with a button to fix it. The usual ones: the plan is not started yet, your balance is empty, your business address is missing, or you turned on the stop switch. On a development or trial store, emails to customers are shown in Outbox instead of being sent.
What happens when my balance runs out?
Automatic emails and campaigns wait. Add balance within 7 days and nothing is lost: they go out within a minute. Sign-up confirmations and messages to you keep going and never use your balance. We email you when it gets low, so you can add more in time.
How do I send from my own domain?
Settings → Sending → Use my own domain. The app shows the DNS records to add at your domain host, step by step, and checks them for you. You can also email the steps to whoever manages your domain.
What does the cost and return number mean?
For every flow, campaign and email, the app shows what those emails cost you and the sales from people who clicked one of them and ordered within 5 days. Opens are never counted, because some email apps open every email automatically.
Can I move from another email app?
Yes. Open Switch & save in the menu and follow the steps. Your contacts and their consent, lists, segments, automatic emails and email designs come over as drafts you check before anything goes live.
Can I use my own Claude?
Yes. Open Your Claude in the menu and follow the steps. You paste the connection link into Claude's connector settings and approve it in the app. Your Claude can then read your results and build drafts; you approve everything before it goes out.
How do I stop all emails at once?
Settings → Stop all emails now. Starting again is one click.
What happens when I uninstall?
Sending and the monthly fee stop immediately. Your data is deleted 48 hours later, when Shopify asks us to. Money left on your balance is kept for 12 months and added back if you install again.